Our Services

End-to-end Microsoft business application services — from strategy and implementation through to AI-powered automation and ongoing managed support.

CRM Solutions That Drive Revenue

We implement and optimise Dynamics 365 CRM modules — Sales, Customer Service, Customer Insights, and Field Service — tailored to your industry and the way your teams actually work.

Dynamics 365

Sales

Manage your entire sales cycle — leads, opportunities, quotes, and orders — with AI-powered insights and pipeline visibility. Includes Copilot for Sales integration.

  • Lead & Opportunity Management
  • AI Sales Forecasting
  • Email & Teams Integration
  • Mobile Sales App
  • Relationship Intelligence
Dynamics 365

Customer Service

Deliver exceptional customer experiences across every channel — phone, email, chat, and Teams. AI-powered case resolution and self-service portals.

  • Omnichannel Engagement
  • Case & SLA Management
  • AI-Assisted Resolution
  • Customer & Partner Portals
  • Knowledge Management
Dynamics 365

Customer Insights

Unify customer data from all sources into a single, AI-enriched profile — then activate it through real-time personalisation and journey orchestration.

  • Unified Customer Data Platform
  • AI Segmentation & Scoring
  • Journey Orchestration
  • Email & Campaign Automation
  • Real-Time Event Triggers
Dynamics 365

Field Service

Optimise your field operations with intelligent scheduling, IoT-connected assets, and mobile technician tools — reducing truck rolls and improving first-time fix rates.

  • Intelligent Scheduling
  • Work Order Management
  • IoT Asset Monitoring
  • Mobile Technician App
  • Remote Assist Integration

Automate, Analyse & Build — Faster

Power Platform is the engine room of modern business productivity. We design, build, and govern solutions that make your whole organisation more agile.

Power BI

From boardroom dashboards to operational reports — we design, build, and embed Power BI solutions that make data your competitive advantage. Row-level security, refresh scheduling, and embedded analytics included.

Power Apps

Canvas apps for custom UX, model-driven apps for data-centric workflows, and Power Pages portals for external users. We apply professional code and governance discipline to low-code delivery.

Power Automate

Cloud flows, desktop RPA flows, and approval workflows that eliminate repetitive manual tasks. We build flows that scale, with proper error handling, monitoring, and enterprise ALM practices.

Governance & Centre of Excellence

CoE Starter Kit deployment, environment strategy, DLP policies, and platform governance frameworks that keep your Power Platform estate secure, manageable, and cost-effective.

AI That Works for Your Business

We move beyond the hype — designing and building AI solutions grounded in your data, your workflows, and measurable outcomes.

Copilot Studio Agents

We build custom AI agents in Microsoft Copilot Studio that can answer questions, take actions, and automate workflows — connected to your Dynamics 365 data, SharePoint, and line-of-business systems.

  • Customer service AI agents reducing ticket volume
  • Internal knowledge agents connecting to SharePoint and CRM
  • Sales assistant agents surfacing deal intelligence
  • Teams and website-embedded Copilot experiences

Copilot Studio

Build, test, and deploy AI agents without deep ML knowledge — powered by Azure OpenAI and connected to your enterprise data.

✨ Natural language topic authoring
🔗 Power Platform & D365 connectors
📊 Conversation analytics & monitoring
🛡️ Responsible AI and content moderation

MCP Development

We build Model Context Protocol servers that give AI agents structured, secure access to your Dynamics 365, SQL, and API data — without exposing raw credentials or full database access.

Microsoft 365 Copilot

Configuration, adoption planning, and custom plugin development — turning Microsoft 365 Copilot into a business-specific assistant with access to your processes and data.

Custom AI Development

Bespoke AI solutions using Azure OpenAI, RAG architectures, and semantic search — deeply integrated into your Dynamics 365 and Power Platform environment.

Bespoke Software & Extensions

When out-of-the-box Microsoft solutions need extending — or when you need something entirely bespoke — our development team delivers.

Dynamics 365 Extensions

Custom plugins, PCF controls, web resources, and JavaScript — extending Dynamics 365 beyond its standard capabilities while maintaining upgrade paths.

Mobile Applications

Custom mobile apps for iOS and Android — including offline-capable field apps connected to Dynamics 365 and Power Platform back-ends.

Solution Architecture

Enterprise integration design, API strategy, Azure infrastructure architecture, and technology roadmap planning for complex digital transformation programmes.

Discuss Your Requirements

Every engagement starts with understanding your business. Let's have a no-obligation conversation about what's possible.